REEVA DESIGN – TERMS AND CONDITIONS

1. Definitions and Interpretation

1.1 In these Terms and Conditions:

• “Company” means Reeva Design (Pty) Ltd, registration number 2014 / 006493 / 07, with registered address at 23 Olympia Street, Eastgate, Sandton, 2090.
• “Client” means any person or entity placing an order with the Company.
• “Consumer” means a natural person purchasing goods primarily for personal, household, or family use as defined in the Consumer Protection Act 68 of 2008.
• “Business Client” means any client purchasing goods for business, commercial, or resale purposes.
• “Goods” means products, branded items, printed materials, or any other items supplied by the Company.
• “Order” means a request to purchase Goods, whether online, in writing, or verbally.
• “Website” means https://reevadesign.co.za/ and any associated platforms.

1.2 By placing an Order, accessing the Website, or accepting a quotation, the Client agrees to be bound by these Terms and Conditions in their entirety.

2. Application and Acceptance

2.1 These Terms apply to all quotations, Orders, and services provided by the Company.

2.2 All Orders are subject to acceptance by the Company. The Company reserves the right to reject any Order at its sole discretion without providing reasons.

2.3 No variation, cancellation, or amendment of these Terms shall be valid unless confirmed in writing and signed by an authorised representative of the Company.

2.4 The Client warrants that they have authority to place Orders and accept these Terms on behalf of any entity they represent.

3. Consumer vs Business Clients

3.1 For Consumers: Where the Consumer Protection Act (CPA) applies, statutory rights cannot be excluded. If there is any conflict, the CPA prevails.

3.2 For Business Clients: These Terms fully govern the relationship where the CPA does not apply.

3.3 The Client must indicate at the time of Order whether they are a Consumer or Business Client.

4. Quotations and Pricing

4.1 All quotations are valid for 30 (thirty) days unless otherwise stated.

4.2 Prices may change after expiry due to material or labour cost adjustments.

4.3 All prices are in South African Rand (ZAR) and are VAT exempt (not VAT registered).

4.4 The Company reserves the right to correct pricing errors and cancel affected Orders with a full refund.

4.5 Additional costs (delivery, branding, design, rush fees) will be quoted separately.

5. Product Information and Samples

5.1 Product images and descriptions are indicative only and may vary slightly.

5.2 Proofs or samples may be provided upon request.

5.3 Once approved, the Company is not liable for visible errors or discrepancies.

5.4 Changes after approval may incur additional costs and delays.

6. Product Selection and Orders

6.1 The Client is responsible for confirming all details (size, colour, quantity, artwork, etc.).

6.2 No changes can be made once production begins.

6.3 Orders must be confirmed in writing.

6.4 A contract only exists once the Company confirms acceptance in writing.

7. Rush Orders

7.1 Urgent Orders incur additional charges.

7.2 Delivery times are not guaranteed.

7.3 Minor defects due to rush production are not grounds for claims.

7.4 Rush Orders are non-refundable once production starts.

8. Artwork and Intellectual Property

8.1 Client Artwork:

• Must be high-resolution (AI, EPS, PDF)
• Editing or redraws incur fees
• Used only to fulfil the Order

8.2 Client Responsibility:

• Must own rights to all artwork
• Indemnifies the Company against legal claims

8.3 Company Designs:

• Remain Company property unless agreed otherwise
• Licensed only for the specific Order

9. Payment Terms

9.1

• Consumers: Full payment upfront
• Business Clients: As agreed

9.2 Payment methods include EFT, card, and instant payments.

9.3 Orders are only released once payment reflects.

9.4 Overdue payments may result in suspension, legal action, and added costs.

9.5 Payments may be allocated to any outstanding debt.

10. Collection and Delivery

Collection:

• Must collect within 7 days
• Storage fees may apply thereafter
• Goods may be disposed of after 30 days

Delivery:

• At additional cost via third-party couriers
• Risk transfers upon dispatch
• No liability for courier delays or damage

Inspection:

• Report issues within 48 hours with proof

11. Returns, Cancellations and Refunds

Business Clients:

• Custom items: Non-refundable
• Stock items: Return within 7 days (15% fee)

Consumers (CPA):

• 7-day cooling-off (excluding custom items)
• Returns at Client cost unless defective

12. Product Quality and Defects

• Goods sold “as is”
• Defects must be reported within 7 days
• Liability limited to replacement or credit

Tolerance: ±10% variation is acceptable.

13. Errors

The Company is not liable for approved errors. Corrections are treated as new Orders.

14. Marketing

The Company may use images of completed work unless the Client opts out in writing.

15. Client-Supplied Products

All such items are at the Client’s risk. No liability for damage or poor results.

16. Limitation of Liability

• Liability limited to Order value
• No indirect or consequential damages

17. Force Majeure

No liability for delays caused by events beyond control (e.g., load shedding, strikes, etc.).

18. Website Use

Use at own risk. No guarantees of accuracy or uptime.

19. Privacy (POPIA)

Client data is processed securely and only for business purposes.

20. Breach

The Company may suspend or cancel Orders and recover costs.

21. Dispute Resolution

Disputes must be raised within 14 days and resolved via negotiation or mediation first.

22. General

Includes non-waiver, severability, entire agreement, and notices.

23. Indemnity

The Client indemnifies the Company against claims arising from misuse or supplied materials.

24. Applicable Law

Governed by South African law. Jurisdiction: Johannesburg High Court.

25. Company Details

Reeva Design (Pty) Ltd

Registration Number: 2014 / 006493 / 07

Email:  info@reevadesign.co.za

Phone: (+27) 82 637 0337

Address: 23 Olympia Street, Eastgate, Sandton, 2090

26. Acceptance

By placing an Order, the Client agrees to these Terms and Conditions.